Cruxy CEO and Founder Carrie Osman was interviewed by Data Management Insight on what the rise of agentic AI means for SaaS businesses and how firms should respond.
Carrie argues that disruption is not inevitable. Software firms hold significant advantages: they own the commercial relationships, the integrations and in many cases the data. The question is whether they act on those advantages before the window narrows. That means embedding AI into core products and, critically, moving away from seat-based pricing models that tie revenue to headcount rather than value delivered.
“Many of the software businesses ultimately forget a little bit that they are the masters of their own destiny.” Carrie Osman, CEO and Founder, Cruxy
The interview covers the structural flaws in per-seat pricing, the risk of agentic AI making certain software categories obsolete, and why consolidation across the sector is likely. Carrie also draws on Cruxy research showing that between 20 and 40 per cent of software buyers are already planning to reduce seat counts.
Interview by Mark McCord, Data Management Insight
Read the full article: https://a-teaminsight.com/blog/embrace-the-threat-how-software-firms-can-head-off-saas-pocalypse/?brand=dmi
